Rowlands Music
Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

As a shopper using the internet you have a right to cancel an order within seven days of placing an order or within seven days of receipt of the goods (whichever is the longer). If you do cancel your order your payment will be returned quickly if you follow our Cancellation & Returns Procedure set out below.


Cancellation & Returns Procedure:


1. Inform us within 7 days of seven days of placing an order or within seven days of receipt of the goods (whichever is the longer) that you wish to cancel the order. This should be by a durable means of communication which is normally accepted as dated hand written or typed notification which can be delivered to us in person, by post, by E-mail or fax using the contact details provided on our Contact Us page.


2. Return the goods to us: The goods must be returned to us and the consumer has a duty to take reasonable care of the goods prior to returning them. Unless the goods supplied to you are faulty or have been sent to you by our error, you are responsible for the return postage costs.


3. Exclusions: Your rights are protected by The Consumer Protection (Distance Selling) Regulations, which states that the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts for certain supplies including- 

for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

for the supply of audio or video recordings or computer software if they are unsealed by the consumer;

for the supply of newspapers, periodicals or magazines;


4. Reimbursement: This will take place as soon as possible on return of the goods not excluded in item 3 above. If you have paid by Credit Card reimbursement can only be made to the card used to make the original purchase.

Sheet Music & Copyright Infringement.


Anyone considering purchasing sheet music, photocopying it and then returning it to us as a cancelled order should be aware that this would be a Criminal Act.


Copyright enables composers and authors to be paid for their work. Copyright is the means by which those who make and own creative works (e.g. music and literature) can control who makes use of their work and the circumstances in which it is used, to ensure that the integrity and value of the work is respected.

Copyright legislation has evolved over the last 500 years to provide a balance between the interests of those who invest skills and intellectual effort, time and money in the creation of works on the one hand and those who want to use and enjoy those works on the other.


The current UK copyright legislation is to be found principally in the Copyright, Designs and Patents Act 1988.